Md. Jahid Gazi

Md. Jahid Gazi

Technical Support Engineer | Network Administrator | IT Infrastructure Specialist

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About Me

"I am Md. Jahid Gazi, a Technical Support Engineer with proven expertise in IT support, network administration, and system maintenance. My professional skill set includes Microsoft 365 administration, Cisco networking, MikroTik configuration, and cybersecurity, reinforced by industry certifications such as CCNA, MTCNA, MTCRE, and CSCU. I bring a blend of academic knowledge and practical, hands-on experience, enabling me to design and manage secure, scalable, and efficient IT infrastructures that meet modern organizational needs. In addition to my technical proficiency, I excel in organizational management, adaptability, and collaboration, with the ability to work effectively both independently and within teams. Passionate about technology and continuous learning, my goal is to stay ahead of emerging innovations and contribute meaningfully to organizational growth and success."

5.2+ Years Experience
11+ Professional Certifications
Network & Security Expert

Work Experience

Technical Officer Lab (Sr. Officer Admin)

November 2025 – Present
BRAC University

Lab Assistant Soft (Assistant Officer Admin)

June 2023 – October 2025
Southeast University

Jr. NOC (Network Operations Center) Engineer

March 2021 – June 2023
Dot Network

Skills & Expertise

Cloud & Virtualization

  • Cloud Infrastructure
  • IT Operations
  • Server Administration
  • Virtual Machine Management

Cybersecurity

  • Certified Secure Computer User (CSCU)
  • Introduction to Cybersecurity
  • Security Best Practices
  • Threat Assessment

Networking

  • Cisco Networking (CCNA)
  • MikroTik Configuration (MTCNA, MTCRE)
  • Network Operations Center (NOC)
  • Network Security

Professional Dev & Soft Skills

  • Adaptability to New Technologies
  • Problem Solving & Analytical Thinking
  • Team Collaboration
  • Training & Mentorship

System & Server Administration

  • Backup & Restore Operations
  • DNS, DHCP, and File Services
  • Linux System Administration
  • Patch Management

Technical Support

  • IT Infrastructure
  • Microsoft 365 Administration
  • System Maintenance
  • Troubleshooting

Education

BSc in Engineering

Southeast University
Computer Science & Engineering
2025

Professional Certifications

Introduction to Cybersecurity

Cisco Networking Academy
July 2025

CCNA: Enterprise Networking, Security, and Automation

Cisco Networking Academy
June 2025 - August 2025

CCNA: Switching, Routing, and Wireless Essentials

Cisco Networking Academy
March 2025 - May 2025

CCNA: Introduction to Networks

Cisco Networking Academy
January 2025 - March 2025

The Bits and Bytes of Computer Networking

Coursera
June 2024 - August 2024
View Certificate Verify Online

Technical Support Fundamentals

Coursera
May 2024 - July 2024
View Certificate Verify Online

Digital Marketing

National Academy For Computer Training And Research - NACTAR
April 2024 - May 2024

CSCU (Certified Secure Computer User)

Ec-Council
March 2022

MikroTik Certified Routing Engineer-MTCRE

Technology Palli
January 2022 - March 2022

MikroTik Certified Network Associate-MTCNA

Technology Palli
December 2021 - January 2022

Cisco Certified Network Associate-CCNA

Technology Palli
September 2021 - December 2021

Training and Skills Blow Up

Electrical Training

Barguna Government Technical Training Center
2020
6 months

Electronics Training

Barguna Government Technical Training Center
2019
6 months

Computer Operation Training

Barguna Government Technical Training Center
2019
6 months

Research and Publications

Intelligent IT Support Automation Using Natural Language Processing (NLP)

This paper presents an AI-powered support system designed to automate IT helpdesk operations. Using NLP techniques, the system can understand and resolve user queries, classify tickets, and escalate issues intelligently. It improves response times, minimizes repetitive manual tasks, and enhances the overall IT service delivery experience.
August 2025

AI-Driven Network Monitoring and Fault Detection System

This publication explores the integration of Artificial Intelligence (AI) in modern network operations to enhance fault detection, traffic analysis, and anomaly prediction. The proposed system uses machine learning algorithms to analyze real-time network data, identify irregular patterns, and provide automated alerts — improving network reliability and reducing downtime.
June 2025

AI-Enabled Helpdesk Chatbot for IT Service Management

This research outlines the design and development of an AI chatbot integrated with ITSM platforms. Using NLP and contextual understanding, the chatbot can handle user requests, provide real-time troubleshooting, and escalate complex issues to support teams — improving service quality and reducing ticket resolution times.
April 2025

AI-Based Cyber Threat Detection and Response Framework

The research focuses on developing an AI-driven framework to detect, classify, and respond to cyber threats in real-time. By analyzing network logs and user behavior, the system employs anomaly detection algorithms to identify potential security breaches early and trigger automated responses to mitigate risks effectively.
February 2025

Machine Learning Models for Network Performance Prediction and Optimization

This publication examines how supervised learning algorithms can be used to forecast network performance metrics such as latency, throughput, and packet loss. The predictive insights help network administrators plan capacity, prevent congestion, and improve overall service delivery.
December 2024

Building a Smart IT Infrastructure Using AI and IoT Integration

The publication explores the integration of AI and Internet of Things (IoT) technologies to build self-optimizing IT infrastructures. It highlights how AI models can monitor IoT device data, automate network configurations, and enable predictive maintenance to reduce operational costs.
August 2024

Language Proficiency

Bangla

Reading 100%
Writing 100%
Speaking 100%
Expert Level

English

Reading 90%
Writing 85%
Speaking 70%
Advanced Level

Contact Information

+8809696662884
md.jahid_gazi@engineer.com
md.jahid_gazi@hotmail.com